Terms of Use

1. About Lumin and these terms

Lumin is run by David Casey, a sole trader trading as Casey Photography and Lumin, based in Ovens, Co. Cork, Ireland (“Lumin”, “we”, “us”). You can contact us at support@lumin-app.com.

These terms apply to everyone who uses Lumin:

• Photographers, who use a Lumin Pro account to upload, deliver and share galleries;
• Clients, who use a Lumin account to keep galleries delivered to them, and their own photos; and
• Visitors and guests, who open a gallery link without an account, and may comment, favourite, download or add their own photos where the gallery allows it.

By creating an account or using Lumin you agree to these terms. Our Privacy Policy explains how we handle personal data. If you don't agree, please don't use Lumin.

2. Your account

• You must be at least 18 to create an account. Visitors under 18 should only use Lumin with a parent or guardian's permission.
• Give accurate details, keep your password private, and tell us straight away if you think someone else has used your account. You are responsible for what happens on your account.
• Photographers need to confirm their email address before uploading or publishing.
• One free account per person. You may have one photographer account and one client account. Please don't open extra accounts to get more free storage, for example with “+” versions of the same email address or temporary inboxes. If you need more space, choose a paid plan. If we find duplicate free accounts, we will contact you and may merge or close them after giving you notice and a chance to download your photos.
• Accounts are personal. Please don't share your login or sell or transfer your account. Studios with several photographers can contact us.

3. Plans, prices and payment

Photographers: every Lumin Pro account includes 50 GB of storage free. Paid monthly plans add more space (currently Pro 200, Pro 500 and Pro 1TB).

Clients: a free Lumin account holds up to 50 photos. My 50 (50 GB) is a paid monthly plan.

• Current prices are shown on the Subscription & Billing page in your settings before you pay. Prices are in euro and include VAT where it applies.
• Paid plans are billed monthly in advance and renew automatically each month until you cancel. Payments are handled by our payment provider, Stripe. We never see or store your full card number.
• You can move to a bigger or smaller plan at any time. The price difference for the rest of the month is worked out automatically (prorated) and added to, or taken off, your next bill.
• If we change a price, we will email you at least 30 days before it applies to you. If you don't want to pay the new price, you can cancel before then.
• If a payment fails, we and Stripe will try again and email you. While a payment is outstanding, some features may be limited until you update your card. Your photos are not deleted because a payment failed.

4. Cancelling, refunds and your right to withdraw

• You can cancel a paid plan at any time in Settings → Subscription & Billing → Manage subscription. Your plan keeps working until the end of the month you have paid for, and you won't be charged again.
• We don't give refunds, including for part-used months, apart from the 14-day right to withdraw below.
• 14-day right to withdraw (consumers in the EU and UK): if you subscribe as a consumer, you ask us to start your plan straight away. You can still withdraw within 14 days of first subscribing by emailing us. We will refund what you paid, minus a fair amount for the days you used the plan. This applies to your first subscription month only, not to renewals or later plan changes.
• This doesn't affect any other rights you have under consumer law, for example if the service is faulty.

5. What happens when a plan ends or you go over a limit

Photographers: when a paid plan ends, your account goes back to the free 50 GB. Your galleries stay online. If you are using more than 50 GB, you can't upload new photos until you are back under the limit or choose a paid plan again. We don't delete your photos just because a plan ended.

Clients on My 50: if your plan ends, we will email you to warn you. Your saved galleries are kept. We only remove them if you ask us to, or if you have gone 365 days without a plan. After 365 days we treat those galleries as given up (see Delivering galleries to clients).

Free client accounts over 50 photos: if saving a gallery takes you over 50 photos, you have 30 days to upgrade or get back down to 50. After that your account is locked, but not deleted, until you do. While it is locked you can still upgrade, change your settings, download a copy of your data and delete your account.

6. Your photos and content

• You keep ownership. Photos and other content you upload stay yours (or belong to whoever owns them). Lumin doesn't claim any ownership.
• Permission you give us. So that we can run Lumin, you give us a worldwide, non-exclusive, royalty-free licence to store, copy, resize (for example to make thumbnails and web-sized versions), display and deliver your content. This is only for providing Lumin to you and to the people you share with. It ends when the content is deleted, except as explained in Delivering galleries to clients. We don't sell your photos, use them in advertising, or use them to train AI models.
• Your responsibilities. You confirm you have the rights to upload and share your content, including any permission you need from people who appear in it. Photographers are responsible for their own contracts and licences with their clients.
• Keep your own copies. We look after your photos carefully, and we back up Lumin's database every night, keeping copies for 30 days. But Lumin is a delivery and storage service, not your only archive. Always keep your own copy of your original files.

7. Delivering galleries to clients

This is what makes Lumin different, so please read it carefully if you are a photographer.

• When you share a gallery, your client can save it to their Lumin account. By sharing a gallery, you agree that once a client has saved it, Lumin will keep providing those photos to that client for as long as they keep them. This applies even if you later delete the gallery, the photos or your account, or your plan ends. Your licence to us for those photos continues for that purpose only.
• What a client may do with your photos (for example, personal use, printing or sharing) is decided by your agreement with them, not by Lumin. Lumin doesn't give anyone extra rights to your work.
• When you delete a gallery or photos that no client has saved, they are deleted. Photos a client has saved remain in that client's account. Once a client has saved photos, they count towards the client's storage, not yours.
• If every client then gives up a photo you have deleted (by removing it from their account, deleting their account, or the 365-day rule above), we will email you and permanently delete it 30 days later. If a client saves it again during those 30 days, the deletion is cancelled.
• Download links for ZIP files work for 7 days.
• Lumin is not part of any agreement between a photographer and their clients, such as shoot contracts, fees or print sales.

8. Visitors, comments and guest uploads

• Gallery photos belong to the photographer (or to whoever took them). If you are given a gallery link, you may view the photos, and download them where the gallery allows it, for the purpose the gallery owner intends. Please don't copy, sell or republish them, or remove watermarks, without the owner's permission.
• Guest uploads: if you add photos to someone else's gallery, you confirm you have the right to share them. You also let the gallery owner, and Lumin on their behalf, store, display and share them in that gallery and with the people it is shared with. The gallery owner decides whether your photos stay in their gallery, and can remove them.
• Comments and favourites can be seen by the gallery owner and by people with access to the gallery. Please be kind and lawful.

9. What you must not do

You must not use Lumin to:

• upload or share anything illegal, including any sexual content involving children (we report this to the authorities) or intimate images of someone without their consent;
• infringe anyone's copyright, trademark, privacy or other rights;
• harass, threaten or abuse anyone, or share hateful content;
• send spam, or mislead people about who you are;
• upload viruses or harmful code, or try to get around Lumin's security, storage limits or rate limits;
• copy, scrape, overload or reverse-engineer Lumin, or access it in automated ways we haven't allowed; or
• use Lumin as general file storage or resell its storage. Lumin is for delivering and keeping photos.

We have zero tolerance for objectionable or abusive content and users. You can report any comment (press and hold it) or guest photo to hide it for yourself and send it to us, and block someone so you no longer see their comments. We review reports within 24 hours and remove content, or close accounts, that break these rules.

10. Reporting illegal content and copyright complaints

If you think something on Lumin is illegal or infringes your rights, email support@lumin-app.com with the subject “Report”. Please include:

• the link to the gallery or photo;
• why you believe it is illegal or infringing (for copyright: which work is yours);
• your name and email address, unless you are reporting child sexual abuse material, which you can report anonymously; and
• a statement that you believe your report is accurate and made in good faith.

We review reports promptly and may remove or block content. When we do, we tell the person who uploaded it why, and they can reply to us to dispute our decision. We close the accounts of people who repeatedly infringe. Authorities can contact us at the same address, in English.

11. Deleting your account, and when we may close it

• You can delete your account at any time in Settings. Please cancel any paid plan first. Galleries your clients have saved stay available to them.
• Deleting is permanent. When you delete photos, galleries or your account, they can't be recovered, and we can't restore them for you. Lumin asks you to confirm before anything is deleted.
• We may suspend or close an account if there is a serious or repeated breach of these terms, if fees go unpaid, if the law requires it, or to protect other people or Lumin. We will tell you why and, where reasonable, give you notice and a chance to download your photos first, unless the law or safety prevents this.
• If we ever close Lumin entirely, we will give you at least 60 days' notice so you can download your photos.

12. Keeping Lumin running, and changes to it

We take reasonable care to keep Lumin available and secure. It may sometimes be unavailable, for example during maintenance or because of problems outside our control. We improve Lumin over time and may change features. If a change makes a paid plan much worse for you, you can cancel at any time and your plan keeps working until the end of the month you have paid for.

13. Our responsibility to you

• Nothing in these terms limits liability that the law doesn't allow us to limit, such as for death or personal injury caused by negligence, for fraud, or your legal rights as a consumer.
• If you are a consumer, we provide Lumin with reasonable care and skill, and you have the rights given by consumer law. We are not responsible for losses we couldn't reasonably have foreseen, or for business losses.
• If you use Lumin for your business (most photographers), as far as the law allows: we aren't liable for lost profits, revenue, business or goodwill, or for indirect losses. Our total liability to you in any 12 months is limited to the greater of what you paid us in that period and €100.

14. If someone makes a claim about your content (business users)

If you use Lumin for your business and someone makes a legal claim against us because of content you uploaded, or because you broke the law or these terms, you agree to cover our reasonable costs of dealing with it. This section doesn't apply to consumers.

15. Privacy

Our Privacy Policy explains what personal data we hold and why. For people who appear in a photographer's galleries, the photographer decides how their photos are used, and Lumin processes that data on the photographer's behalf.

16. Changes to these terms

We may update these terms, for example when Lumin or the law changes. For important changes, we will email account holders at least 30 days before they take effect, unless a change is needed sooner for legal or security reasons. If you keep using Lumin after a change takes effect, the new terms apply. If you don't agree, you can cancel and delete your account before then.

17. Law and disputes

If something goes wrong, please contact us first at support@lumin-app.com. Most problems can be sorted out quickly.

These terms are governed by Irish law. If you are a consumer, you also keep the protection of the consumer laws of the country where you live, and you can bring a claim in the courts there. Business users agree that the Irish courts deal with any dispute.

18. General

• These terms and our Privacy Policy are the whole agreement between you and Lumin about using Lumin.
• If a court decides part of these terms can't be enforced, the rest still applies.
• If we don't enforce something straight away, we can still enforce it later.
• We may transfer this agreement to a company that takes over Lumin, for example if we set up a limited company to run it. We will tell you if this happens, and it won't reduce your rights. You may not transfer your account without our agreement.
• If we give you these terms in another language, the English version applies, as far as the law allows.

19. Contact us

Email support@lumin-app.com. We are based in Ovens, Co. Cork, Ireland. If you need a postal address, for example to send a legal notice, email us and we will give you one.