Help & Contact
Questions about Lumin? Email us at support@lumin-app.com. A real person reads every email. Please tell us the email address on your account and, if it’s about a gallery, its name.
Quick answers
My photographer sent me a gallery. What do I do?
Open the link in the email and save the gallery to your Lumin account. A free account is all you need.
How do I change or cancel my plan?
On the Lumin website, go to Settings → Billing. Plans are monthly and you can cancel any time.
I can’t log in
Use Forgot password on the log-in screen and we’ll email you a link to set a new one. Check your spam folder if it hasn’t arrived after a few minutes.
How do I change my password?
Go to Settings (on your phone: Account → Privacy & Security) and choose a new password under Account security.
How do I download a copy of my data?
Go to Settings (on your phone: Account → Privacy & Security), find Your data and tap Download my data.
How do I report a photo, a comment or a person?
Press and hold a comment, or tap Report on a photo. It’s hidden for you straight away and sent to us to review. You can also block someone from the same menu, and unblock them in Settings (on your phone: Account → Privacy & Security).
How do I delete my account?
Go to Settings (on your phone: Account → Privacy & Security) and choose Delete my account. This can’t be undone, so download anything you want to keep first.
Read our Privacy Policy and Terms. Still stuck? Email support@lumin-app.com and we’ll help.